Sautoir Biloba

Deliveries and returns

We deliver worldwide with DHL Express.

If you wish to track the progress of your order, you can do so via the link sent to you by e-mail. This link will redirect you to a platform enabling you to accurately track the progress of your delivery.

La Poste (Colissimo with delivery against signature) : Delivery within 1 to 3 working days

Courier (only for Paris Intra-muros) : Delivery within 3 hours for orders placed before 3pm (French time), working day. Otherwise, delivery will take place the day after the order is placed.

Boutique pick-up (only at Aurélie Bidermann 55 bis rue des Saints-Pères, 75006 Paris): In-store delivery on the next business day at the latest for orders placed before 3pm (French time).

International deliveries (outside metropolitan France, Monaco and Andorra) must be made by DHL.

Delivery is free for orders of €200 or more for France (standard delivery) and €500 or more for international deliveries.

You are responsible for return shipping costs.

To return your purchase, please follow the steps below:

1- Log in to your account. In the "My orders" section, click on the "Orders and returns" tab.

2- Choose the order concerned and click on the "Request a return" button.

3- Select the product(s) you wish to return and the reason(s) for the return. Indicate whether you would like a refund or a credit note.

Click on "Save".

Once you have done this, send your parcel to the following address:

AMS DESIGN

8 PLACE VENDOME, 75001, PARIS