Terms and conditions of sale

The present general terms and conditions of sale specify the rights and obligations of the Internet user (hereinafter the "Customer") with regard to the products sold in the electronic catalog of the www.aureliebidermann.com website (hereinafter the "Site") as part of a distance selling system.

The contract, established in the event of an effective order, is governed by the regulations governing distance selling, as set out in particular in the French Consumer Code, as well as by the specific provisions set out below.

The order implies irrevocable acceptance of the general terms and conditions of sale. The Customer declares that he/she has the legal capacity to enter into this contract, i.e. that he/she has reached the age of majority and is not under guardianship or trusteeship.

The Customer's unreserved acceptance of these general terms and conditions of sale will consist in checking the box "I accept the general terms and conditions of sale". Ticking this box will be deemed to have the same value as a handwritten signature by the Customer.

The author of the offer is :

AURELIE BIDERMANN - AMS Design SAS (hereinafter the "Company")
Registered office: 8 place Vendôme, 75001 PARIS
SIRET NO.: 82220463200043
Share capital: 5,945,200.00 euros
VAT NO.: FR35 822 204 632
Customer service :
Email :info@aureliebidermann.comTel : +33 (0)1 40 41 67 37

The present general terms and conditions of sale specify the rights and obligations of the Internet user (hereinafter the "Customer") with regard to the products sold in the electronic catalog of the www.aureliebidermann.com website (hereinafter the "Site") as part of a distance selling system.

The contract, established in the event of an effective order, is governed by the regulations governing distance selling, as set out in particular in the French Consumer Code, as well as by the specific provisions set out below.

The order implies irrevocable acceptance of the general terms and conditions of sale. The Customer declares that he/she has the legal capacity to enter into this contract, i.e. that he/she has reached the age of majority and is not under guardianship or trusteeship.

The Customer's unreserved acceptance of these general terms and conditions of sale will consist in checking the box "I accept the general terms and conditions of sale". Ticking this box will be deemed to have the same value as a handwritten signature by the Customer.

The prices displayed are indicated according to the currency of the country of delivery selected by the Customer.

European Union and United States: Customs taxes and formalities are the responsibility of Aurélie Bidermann.

DOM TOM : Customs duties and formalities are the responsibility of the customer.

United Kingdom: As the United Kingdom is no longer part of the European Union, customs taxes and formalities are the responsibility of the customer.

Rest of the world: Customs duties and formalities are the responsibility of the customer.

In case of exchange or refund, customs taxes and formalities are the exclusive responsibility of the customer.

The creation of a personal account is not mandatory to place an order on the Site. The customer may also place an order by filling in the "instant order" form provided on the Site and following the instructions.

After checking the contents of the order and its total cost (products ordered, shipping costs, optional extras), and correcting any errors, the Customer will confirm the order definitively at the payment stage. This confirmation will be considered as the conclusion of the contract.

Once the contract has been concluded, the Company will send the Customer, by e-mail, an order receipt containing a summary of the information entered on the order form, as well as a link to a withdrawal form. The invoice for the order will also be attached to the e-mail sent to the Customer.

The languages available for concluding the contract with the aureliebidermann.com site are French and English.

- For payment of the product price, the customer must follow the procedures indicated on the order form.

- Customers may pay by credit card, bank transfer, AMEX or PAYPAL. The means of payment accepted are : CB, MasterCard®, Visa®, American Express®, Apple Pay, G Pay, PayPal and bank transfers.

- In the event of payment by PAYPAL, the Customer expressly acknowledges having read and accepted the general terms and conditions of PAYPAL, which is solely responsible for processing the personal data relating to the means of payment entered by the Customer.

- At the time of payment, the bank requests personal information from the Customer in order to verify the identity of the cardholder and validate the transaction. The Customer must provide his/her credit card number, depending on the type of card, its expiry date and the cryptogram number (3-digit number on the back of the credit card).

- When validating the order form, the customer guarantees the Company that he/she is in good standing with the issuer of the payment card.

- Financial information will be transferred using an encrypted protocol to the banks providing remote electronic payment services, without third parties having access to it under any circumstances.

- If the agreed price is not paid on the due date, the Company reserves the right to cancel the contract by registered letter with acknowledgement of receipt.

8.1 SHIPPING TIMES
8.1.1 SHIPPING JEWELRY COLLECTION

All products sold on the Site belong to the Jewelry collection, with the exception of those belonging to the "Jewelry" category. Availability and shipping time:

The immediate availability of Aurélie Bidermann products is guaranteed if "Add to cart" is indicated on the product's sales page at the time of purchase.

All orders placed from Monday to Friday before noon on the Site will generally be processed and dispatched within 24 hours of receipt of payment (excluding weekends and public holidays) unless otherwise indicated by us. An e-mail will be sent to confirm order processing and shipment.

8.1.2 SHIPPING JEWELRY COLLECTION

All the jewels in the "Jewelry" category on the Site belong to the Jewelry collection.

Availability and delivery times:

The jewelry in the "Joaillerie" line is produced only in very limited quantities by our high jewelry workshops. It is therefore possible that the piece the Customer wishes to purchase is not in stock, even though the words "Add to basket" are displayed on the Site. If this is the case, the Customer will be informed and the piece will be made on request by our workshops.

The Customer's attention is therefore drawn to the fact that shipping times may vary from a few days - if the product is in stock - to 6 weeks, depending on the period and the complexity of the parts requested. This period extends to 10 weeks for the following items: Cuff, Bracelet and Ring of the "Belt" theme.

We do our utmost to reduce this lead time as much as possible, and invite customers to contact our customer service department to find out about the real-time availability of jewelry products.

8.1.3 SHIPPING SPECIAL ORDERS

Special orders" include the personalization of a piece of jewelry (engraving in particular) and the tailor-made production of a piece of jewelry. Any buyer wishing to place a special order is invited to contact our customer service department to discuss the feasibility of his or her request, to receive a quotation and to be informed of shipping times.
In accordance with the provisions of article L221-28 of the French Consumer Code, products corresponding to these special orders cannot be exchanged or reimbursed.

8.2 DELIVERY TIMES

The Site delivers throughout the European Union and the rest of the world (please consult the list [C1] of countries to which we deliver our products). The product ordered is delivered to the address shown on the Customer's order form, except if the "Pick-up in boutique" option is chosen (order delivered to the Aurélie Bidermann boutique in Paris). The delivery address may differ from the billing address.

The delivery time depends on the delivery address and the means of delivery selected by the Customer. The Company is not liable for any delay in customs clearance of exported goods.

The delivery times specified below only apply from the time the order is dispatched.
Delivery in France is made, on the Customer's initiative, by one of the following transport options:

La Poste (Colissimo with delivery against signature): Delivery within 1 to 3 working days

Courier (only for Paris Intra-muros) : Delivery within 3 hours for orders placed before 3pm (French time) on a working day. Otherwise, delivery will take place the day after the order is placed.

Boutique pick-up (only at Aurélie Bidermann 55 bis rue des Saints-Pères, 75006 Paris): In-store delivery on the next business day at the latest for orders placed before 3pm (French time).

International deliveries (outside metropolitan France, Monaco and Andorra) must be made by DHL.

Delivery costs are free for orders of €200 or more for France (standard delivery) and €500 or more for international deliveries.

In the event of damage, the Customer must express his/her reservations clearly and precisely on the delivery note, a copy of which is sent to the Company by La Poste or the carrier. In this respect, it is the Customer's responsibility to check the contents, conformity and condition of the product upon delivery. This verification is deemed to have been carried out as soon as the Customer, or a person duly authorized by the Customer, has signed the delivery note presented by La Poste or the carrier.

Despite the care taken in preparing orders, it is possible that a product may be missing from the order, or that an error may have occurred during preparation. If you notice such an error, please notify us by e-mail at info@aureliebidermann.com within 48 hours of receiving your order.

In accordance with the provisions of articles L221 18 et seq. of the French Consumer Code, the customer has a period of fourteen (14) days in which to withdraw from his purchase, without having to give any reason whatsoever.

The fourteen (14) day period runs :

from the day on which the customer or a third party, other than the carrier, designated by the customer receives the item ordered,

or, in the case of an order for several items delivered separately, from the day on which the Customer, or a third party designated by the Customer who is not the carrier, has received the last item.

The Customer must notify the Company of his/her wish to return the product at the following e-mail address: info@aureliebidermann.com.

The Customer must return the product within fourteen (14) days of notification of his/her withdrawal to the following address, the cost of return being borne by the Customer:

Aurélie Bidermann - AMS Design SAS

Att : E Shop
8 place Vendôme
75001 Paris
France

After receipt and verification of the products returned by the Customer, the Company will reimburse the payments received within fourteen (14) working days.

However, we will only accept the exchange and refund of jewelry if all of the following conditions are met:
1) The product must not have been worn, used, modified, washed or damaged.
3) The product must not have been custom-made (see Special orders 7.1.2).
2) The product must be returned in its original packaging, accompanied by the purchase invoice.

In the event that the return of the product by the Customer is due to an error on the part of the Company, such as a product missing from the order or a product received that does not conform (subject to article 3 hereof) or a manufacturing defect in the product, the Company undertakes to reimburse, in addition to the purchase price of the product, the shipping costs incurred by the Customer for the delivery of the product.

The Customer must report the error by e-mail to info@aureliebidermann.com within 48 hours of receipt of the order.

No reimbursement will be made to customers who have not exercised their right of retraction in accordance with the terms of the present article.

On receipt of the returned product, reimbursement will be made, at the purchaser's discretion, in the form of a credit note valid for 6 months on the Site, or a refund credited directly to the purchaser's bank account or PayPal account, depending on the method of payment used at the time the order was placed.

All Products are covered by the legal guarantee of conformity stipulated in articles L217-4 et seq. of the French Consumer Code.

Under this warranty, when the legal conditions are met, the Customer has a period of one (1) year from receipt of the product to request its repair or replacement, subject to the cost conditions set out in article L217-9 of the French Consumer Code. The customer is exempt from having to prove the existence of a lack of conformity during the six (6) months following delivery of the goods.

Products are also covered by the legal warranty against hidden defects as defined in article 1641 et seq. of the French Civil Code.

Under this warranty, the customer may choose between rescission of the sale or a reduction in the price of the product.

For any queries or complaints, the Customer should contact Customer Services at the following address: info@aureliebidermann.com

Customer service can also be reached by telephone from Monday to Friday (10am-6pm, French time) on +33 (0)1 40 41 67 37.

In the event of a complaint, the Customer may first contact Customer Service.

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer mediator to which the professional belongs, i.e. the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.

Referral to the Consumer Mediator must be made :

- either by filling in the appropriate form on the AME CONSO website: www.mediationconso-ame.com

- or by post to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

The Site is the property of the Company. It is protected by international copyright laws and treaties, as well as by other international intellectual property laws and treaties.

All rights relating to the Site and to the overall concept of the Company's activity, to their original and innovative character, in particular intellectual property rights on texts, literary, artistic, graphic (including photographs) and audiovisual creations, computer developments, HTML developments and other works of the mind and, more generally, all creations likely to be protected by intellectual property law, such as images, logos, layout, graphic charter, structure, ergonomics, color codes, typography, fonts, basic graphic elements, graphic organization of screens, page layout, page backgrounds, visual identity of the Site, belong to the Company or are regularly exploited by the latter, without any limitation.

The Customer undertakes not to directly or indirectly damage the Company, the Site or the Company's rights.

The delivery of the order requires the provision of a certain amount of personal information concerning the Customer, in particular his/her surname, first name, postal address, date of birth, telephone number and e-mail address. The data collected is necessary for the Company to fulfil its obligations, in particular for order validation and delivery. Customers who do not wish to provide this information will not be able to order on the Site.

This data is kept for this sole purpose, and the Company undertakes not to use it for any other purpose, nor to pass it on to third parties, without the Customer's express consent, or except in cases provided for by law. The data controller, with the exception of payment data, is the Company, whose contact details are given in article 2. Customer contact details are kept for a period of 3 years from the end of the commercial relationship. This data is stored in secure conditions, using current technical means, in compliance with the provisions of law no. 78-17 of January 6, 1978. The Company's CNIL declaration number is 1995781.

The transmission of information on the Site takes place in a secure context using the protocols in force on the Internet.

Payment card numbers are not stored on the site, but on our bank's secure site.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to any personal data concerning you. To do so, simply send us a request online or by post, stating your full name, address and, if possible, your customer reference to the following address: Aurélie Bidermann - AMS Design 8 place Vendôme, 75001 PARIS.

Use of cookies: Under its own responsibility or that of a third party hired to provide tracking services, the Site may use cookies when an Internet user browses the Site. Cookies are files sent to the browser by a web server with the aim of recording the Internet user's activities while browsing.

The use of cookies enables the server where the Site is located to recognize the web browser used by the user in order to make browsing as easy as possible, allowing, for example, users who have already registered to access areas, services, promotions or competitions exclusively reserved for them without having to register on each visit. Cookies are also used to measure audience and traffic parameters, and to monitor the progress and number of entries.

Guarantees on the use of cookies : The cookies used by the Site associate themselves only with anonymous users and their computers and do not provide references from which personal user data can be deduced.

Some cookies are used by third parties (e.g. Google) to provide the Company with data on the effectiveness of its promotions. Under no circumstances do cookies obtain any personal information that could identify a particular user.
The cookies used on the Site are, in any case, of a temporary nature, with the sole aim of making subsequent transmission more efficient. No cookie used on the Site will be valid for more than two years.

Customers have the option of configuring their browser to notify them when they receive a cookie and to refuse its installation on their device.
By eliminating or deactivating cookies from the Site, the Internet user runs the risk of not being able to access certain functionalities of the Site.

To use the Site, it is not necessary for users to allow the installation of cookies, but they will have to restart the session as such in each of the services whose provision requires prior registration or session startup.

These general terms and conditions of sale are governed by French law, to the exclusion of any other applicable international convention, including the Vienna Convention on the International Sale of Goods of April 11, 1980.

The general terms and conditions of sale are modified regularly, in particular to take account of any changes in legislation. The new general terms and conditions of sale will apply from the date of their publication on the Site.