Deliveries and returns

The Site ships throughout the European Union and worldwide. The ordered product is delivered to the address listed on the Customer’s order form. The shipping address may differ from the billing address.

Delivery times depend on the shipping address and the shipping method selected by the Customer. The Company shall not be held liable for any delays related to customs clearance of exported goods.

The delivery times specified below begin only upon shipment of the order. Delivery in France is carried out, at the Customer’s request, via one of the following shipping options:

Colissimo with signature upon delivery for Haute Fantaisie pieces and DHL Express for jewelry: Delivery within 1 to 3 business days;

Delivery within Europe is handled by Chronopost Europe for Haute Fantaisie pieces and by DHL Express for Jewelry pieces: Delivery within 1 to 5 business days.

International delivery is handled by DHL Express for both Haute Fantaisie and Jewelry pieces.

Delivery to Monaco is handled by Chronopost Express for Haute Fantaisie pieces and by DHL Express for Jewelry pieces. Delivery within 1 to 5 business days.

Delivery to Switzerland is handled by Colissimo International for Haute Fantaisie pieces and by DHL Express for Jewelry pieces. Delivery within 1 to 5 business days.

Shipping is free for orders of €200 or more.

In the event of damage, the Customer must clearly and precisely note their reservations on the delivery slip, a copy of which is sent by La Poste or the carrier to the Company. In this regard, it is the Customer’s responsibility to verify the contents, conformity, and condition of the product upon delivery. This verification is deemed to have been completed once the Customer, or a person duly authorized by the Customer, has signed the delivery receipt presented by the La Poste courier or the carrier.Colissimo pickup point: Delivery within 1 to 3 business days.

Although we take great care in preparing orders, it is possible that an item may be missing from your order or that an error occurred during the preparation process. If you notice such an error, please notify us by email at info@aureliebidermann.com within 48 hours of receiving your order.

European Union and United States: Customs duties and formalities are the responsibility of Aurélie Bidermann.

French Overseas Departments and Territories (DOM-TOM): Customs duties and formalities are the responsibility of the customer.

United Kingdom: As the United Kingdom is no longer part of the European Union, customs duties and formalities are the responsibility of the customer.

Rest of the world: Customs duties and formalities are the responsibility of the customer.

In the event of an exchange or refund, customs duties and formalities are the sole responsibility of the customer.

We ship worldwide.

If you would like to track the status of your order, you can do so using the link sent to you via email. This link will redirect you to a platform where you can track the progress of your delivery in detail.

For any additional information, you can contact our customer service team by email at info@aureliebidermann.com or by phone from France at 01 40 41 67 37, Monday through Friday (excluding French holidays), from 10 a.m. to 6 p.m. (Metropolitan France time).

We recommend that you first contact the store where you made your purchase. If you purchased from our online store, please email us at info@aureliebidermann.com or call us at 01 40 41 67 37.

We offer a free repair service for one year from the date of purchase upon presentation of proof of purchase. This service is provided free of charge provided that the damage to the jewelry is due to normal wear and tear and/or a manufacturing defect.

After this warranty period, our customer service department may offer a paid repair if possible. A quote will be provided and submitted to you for approval before any repair is performed.

For more information, please send an email to the following address: info@aureliebidermann.com

You are responsible for the return shipping costs.

Please note that you are responsible for the returned packages until they arrive at Aurélie Bidermann. We recommend that you use a tracking number when returning your item to avoid any delivery issues and to ensure your package is insured.

To return your purchase, please contact our customer service team at the following email address: info@aureliebidermann.com

All products sold on the Site belong to the Jewelry collection, with the exception of those in the “Fine Jewelry” category. Availability and Shipping Times:

Immediate availability of Aurélie Bidermann products is guaranteed if the “Add to Cart” button is displayed on the product’s sales page at the time of purchase.

Any order placed on the Site Monday through Friday before noon will generally be processed and shipped within 24 hours of receipt of payment (excluding weekends and holidays), unless otherwise specified by us. An email will be sent to confirm order processing and shipment.

All jewelry featured in the “La Joaillerie” category on the Website is part of the Joaillerie collection.

Availability and shipping times:

Jewelry from the “Fine Jewelry” line is produced in very limited quantities by our fine jewelry workshops. Therefore, it is possible that the item the Customer wishes to purchase may not be in stock even though the “Add to Cart” button is displayed on the Site. In such cases, the Customer will be notified, and the item will be specially crafted on request by our workshops.

Customers are therefore advised that shipping times may vary from a few days—if the product is in stock—to 6 weeks, depending on the time of year and the complexity of the items ordered. This lead time extends to 10 weeks for the following items: Cuff, Bracelet, and Ring from the “Ceinture” collection.

We strive to minimize this lead time as much as possible and invite the Customer to contact our customer service department to check the real-time availability of jewelry products.

“Special” orders include the customization of jewelry (such as engraving) and the creation of custom-made jewelry. Any customer wishing to place a special order is invited to contact our customer service department to determine the feasibility of their request, receive a quote, and be informed of shipping times.
In accordance with the provisions of Article L221-28 of the French Consumer Code, products resulting from these special orders cannot be exchanged or refunded.